Starting faster, smarter and easier to sell Imagicle Applications in all your UC projects
Your Imagicle Cross Platform Partner Kit grants you a complete set of tools to enable your organization to start offering, selling and supporting the Imagicle Applications in faster, smarter and easier way:
- all the Imagicle applications for your internal use (NFR)
- 30% discount off the official pricelist, for your Imagicle apps sales
- free attendance at Imagicle Academy technical and sales training
- a dedicated Partner Portal, partner.imagicle.com, with free access to marketing tools, all the price lists, technical and sales training calendar plus a series of online resources
- Silver Partner logo free use
- your company details in the Partner locator on our www.imagicle.com website
- special pre sales support with a dedicated project team for tenders and big projects
- advanced post-sales support with express lane in our ticketing system
You will have access to all the minor and major releases, as well as the new released products of the Imagicle Cross Platform Suite for the next 2 years from the date of your order.
The partnership has to be renewed after that period to still get access to new products and Imagicle Academy technical and sales resources.
Jump start in 5 simple steps!
- Identify 3 projects where offering the Imagicle apps. Contact our sales to get support and quickly make them a success. This will boost your experience in Imagicle sales
- Attend Sales webinar and courses, to become knowledgeable on Imagicle offering
- Start you marketing communications
- update your website with Imagicle silver partner logo and apps details
- email your customers the new opportunity
- add Imagicle apps in your quotes
- Attend Imagicle Academy online technical trainings (technical and presales teams)
- Install the Imagicle NFR licenses in your lab or in your production environment
Cross Platform Portfolio - NFR Licenses
Your Imagicle Cross Platform Partner Kit contains the following NFR-Not For Resale licenses and you are entitled to request us all the minor and major releases, as well as brand new products of all the Imagicle Cross Platform Suite for the next 2 years from your order date.
You can freely use them in your lab or production environment.
Product code
|
Product description
|
|
IMNFR-01L
|
Blue's Hotel Pro Advance - 120 ext. NFR
|
|
IMNFR-03L
|
Blue's Enterprise 4 - 250 ext. NFR
|
|
IMNFR-04L
|
Blue's Professional Multisite - 120 ext. NFR
|
|
IMNFR-05L
|
Blue's One CTI-TAPI - 10 client NFR
|
|
IMNFR-07L
|
Stonefax IP Fax Server 2 channels NFR
|
|
IMNFR-08L
|
Fax2IP driver - 2 channels NFR
|
|
IMNFR-09L
|
Skystone Enterprise 2 channels NFR
|
|
IMNFR-10L
|
Skystone video 2 channels NFR
|
|
IMNFR-11L
|
SSAM 2 channels NFR
|
|
IMNFR-21L
|
Meetnow audio - 4 channels NFR
|
|
IMNFR-22L
|
Meetnow video - 5 channels NFR
|
|
IMNFR-23L
|
Queue Manager Enterprise - 8 channels NFR
|
|
IMNFR-24L
|
Blue's CTI server NFR
|
|
IMNFR-25L
|
Blue's One Enterprise CTI - 25 users NFR
|
|
IMNFR-26L
|
Blue's Attendant Enterprise CTI - 5 users NFR
|
|
IMNFR-27L
|
Blue's Attendant Professional CTI - 5 users NFR
|
Imagicle Sales Team - Presales support
Imagicle Live Demo
Imagicle Live Demo is a special service for you to view our products Live via web directly at your desk, in 15 minutes and with the support of our sales specialists.
Sales documentation, Presentations and Images
Download the product brochures, PowerPoint presentations, products’images and our logo to be used together with your documentations/website.
Imagicle Academy - Training Services
Imagicle offers to its channel partners and distributors the Imagicle Academy: a complete program of trainings, webinars plus other online resources such as technical & sales guides and presales documentation.
Purchasing this Partner Kit Imagicle grants to the partner a free pass to the Imagicle Academy training resources for the period of the partnership.
Support & Software Maintenance Services
Imagicle has developed an all-inclusive technical support and software maintenance program for its software fulfilling customer’s requirements worldwide and offering its channel partners the needed support for their daily work.
Customers in case no partner has been involved in the sale and installation.
Two Support & SW Maintenance programs are available to customers, mainly through partners:
- Imagicle Care Basic (1 year subscription plan)
- Imagicle Care Gold (1 or 3 years subscription plans)
Every Imagicle software product includes 12 months of Imagicle Care Basic maintenance from the online activation of the product. Further renewals can be purchased from Imagicle through its channel partners and distributors.
A complete online set of support resources and a team of 6 specialists are always ready to support customer calls in 5 different languages (Italian, English, German, French and Spanish).
Support Area
http://support.imagicle.com
Imagicle Care programs comparison
|
Imagicle Care
|
Basic
|
Gold 1
|
Gold 3
|
|
Duration
|
1 year
|
1 year
|
3 years
|
|
SLA (best response time)
|
NBD
|
<60'
|
<60'
|
|
Average response time
|
2BDD
|
< 120’
|
< 120’
|
|
Included tickets
|
unlimited
|
unlimited
|
unlimited
|
|
Software Minor update
|
yes
|
yes
|
yes
|
|
Software Major update
|
-
|
yes
|
yes
|
|
Help Desk phone support
|
yes
|
yes
|
yes
|
|
E-mail support
|
yes
|
yes
|
yes
|
|
Web support KB
|
yes
|
yes
|
yes
|
|
Remote support (Webex)
|
-
|
yes
|
yes
|
|
Customer Portal
|
-
|
yes
|
yes
|
|
Supported languages
|
ITA-ENG
DEU-FRA-ESP
|
ITA-ENG
DEU-FRA-ESP
|
ITA-ENG
DEU-FRA-ESP
|
|
Service activation
|
Upon product registration
|
Upon product registration
|
Upon product registration
|
|
Service operating period
|
Monday to Friday,
Bank and Italian National Holidays and Company closing periods excluded
|
Monday to Friday,
on-call service for critical issues
during closing periods
|
Monday to Friday,
on-call service for critical issues
during closing periods
|
|
Service operating time
|
8.30am - 12.30pm and 2pm - 6pm (CET/CEST)
|
8.30am - 12.30pm and 2pm - 6pm (CET/CEST)
|
8.30am - 12.30pm and 2pm - 6pm (CET/CEST)
|
|
Prices
|
10% of the
product value, Minimum fee
250 € - 275 USD
|
20% of the
product value,
Minimum fee
700 € - 850 USD
|
40% of the
product value
(=13,3% per year),
Minimum fee
2,000 € - 2,500 USD
|
Roadmap
The Imagicle Portfolio is based on state of the art and reliable applications, which have been improved on a day-by-day development thanks to thousands and thousands of installations worldwide.
Imagicle usually provides 2 minor releases per year and a new major every 2 years.
Minor releases as per Imagicle policy contains bug fixes, new features and product enhancements based on customer and market requests.
Bug fixes are released within build on the same minor release when needed.
End of Life Policy
During this innovation process some products can be withdrawn from the pricelist (End of Sale) because replaced with a more advanced one or dismissed.
Customers can updgrade to the new product if available and get always uptodate Imagicle products (upgrade is included with the appropriate Imagicle Care plan), or plan the upgrade as per their needs.
