Support

Support on Cisco Smart Business Communication System (SBCS)

Download Cisco Small Business Firmware Without Registration/Login

Simplifying the download process for small business firmware now you can download firmware for select Cisco Small Business products directly from the Software Download support site without the need to register or log in.

Cisco Smart CallConnector Toolbar

The Cisco Smart CallConnector Toolbar is a free download for the Cisco Smart Business Communications System (SBCS) that integrates your phone functions directly into Microsoft Outlook and Internet Explorer.

• Cisco Small Business Pro branded
• One free download per Cisco® Unified Communications 500 Series IP phone user;
  new toolbar for Outlook and Internet Explorer
• Based on existing Cisco Unified CallConnector toolbars, with fewer features for
  ease of use, installation, and support
• Basic click-to-dial and screen pop provided (no directory lookup); Telephony API
  (TAPI) based
• Dials office phone number of Outlook contacts
• Works with Cisco Unified Communications 500 only (Cisco IOS® Software Release
  15.0.1XA1 or later)
• No licensing or SKU; can be used only with IP phones registered to Cisco Unified
  Communications 500 Series
• Compatible with Windows XP, Vista, and Windows 7 (32-bit only)

Cisco Small Business Office Manager Beta 3

Cisco Small Business Office Manager is a free desktop application that a Cisco Small Business partner can install on a PC at a customer site. Office Manager provides an easy-to-use interface that allows a small business office administrator to perform routine management tasks for their Cisco Smart Business Communication System (SBCS).

The next generation of the Quick Pricing Tool - Cisco Smart Business Communication Systems

Quick Pricing Tool: Replaces the Smart Business Communications System Quick Pricing Tool and Quick Quote. With this desktop application account managers can create quick-pricing estimates on Smart Business Communications System (SBCS) products.

Benefits

• Designed for account managers – no engineering education or assistance is needed
• Desktop application available offline - use it on the road or at your customer’s site
• Easy to follow interface expedites product, option, and services selection
• Distributors and Resellers can add non-Cisco catalog items – so there’s one-stop for complete and accurate price estimate
• Reduces the quoting process to minutes instead of days, freeing up your presales resources

QPT BE 5000 module 

The Business Edition module has been upgraded to be Cisco Unified Communication Manager (CUCM) Business Edition 5000. In using it, you are going to be able to reduce drastically your pre-sales cycles and also offer the best licensing option (UCL, CUWL, Mixed) to your customers.

You will find attached the new process to create a BE 5000 quote. In addition a video and “Create BE 5000 Quote” document (detailing how to create a quote) are available using the following link.

Administrator User Guides

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